If you ever experience a problem with your site and are unable to deal with it yourself, ask the respective web hosting provider’s tech support team to assist you to get the website back online. A timely resolution would be best, but a lot of companies answer within 24 hours and even more, particularly if you’re doing business with a reseller. Even if your problem can be swiftly solved, your website may not function correctly or may not be accessible at all for a longer interval, so you may lose potential clients because it’s extremely unlikely that anyone would be eager to come back to a broken site. Therefore, you have to make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a timely manner. If a web application update does not proceed as planned or if you erase something by mistake, for example, the website must be restored swiftly in order to avoid lengthened inaccessibility.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting plans
come with a 60-minute response guarantee, which goes to say that no matter what question or complication you may have, we’ll always be there to lend you a hand. As it is, it seldom takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff representatives are available 24/7, even on legal holidays and weekends, which goes to say that you’ll obtain quick support whenever you need it. We understand precisely how precious time can be, so by the time we answer your ticket or email, we will have explored the issue and, if we haven’t discovered a solution, we’ll give you more info on what you need to do on your end – when the situation demands it. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a helpdesk ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server
, you will receive an answer within no more than 60 minutes. You can touch base with us whenever you wish in regards to technical, general or billing issues and considering the fact that we’re working 24/7/365, you’ll always receive help in no time. Depending on the particular issue or question, we will provide you with more information, fix the obstacle if it’s been caused by something within our reach or instruct you on what to do on your end in case you need to edit a particular setting for an Internet application that we do not have access to. You can forget about waiting around for a whole day for each and every response. In reality, in most cases we reply to tickets and emails within twenty to twenty five minutes max.